Solution Support

Our solution customer are provided with full escalation path and three tiered support including telephone support for the customers who have paid for this level of service. Please note that if telephone support is made availble to a customer it will show on your products and invoices and you will have been provided with dedicated telephone numbers.

 

Level 1 Support:

In order to raise a support query or seek for an update, please do one of the following.

Please note that we aim to respond and resolve all queries within a maximum of 50 working hours however please contact us again only if you don't hear anything from us after this time.

 

Level 2 Support:

If you are experiencing Priority 1 (complete hard down) incident to your solution and services or have not heard anything from level 1 support you can request escalation to level 2 support via Service and Solution Members Area or by emailing your justification to suppot@netconfident.com from an email address that is registered on your account.

 

Level 3 Support:

Customers who have purchased telephone support will have dedicated telephone numbers provided for type of their services and contact us via telephone if level 1 or level 2 are unable to resolve their query.

If you are interested in local telephone support for your services and solutions please leave a message via Contact Us form and one of our sales advisor will contact you shortly. Our dedicated telephone support costs start from £250/month and available during agreed business hours.